Terms of Sale and Compay Policies Payment:  Payment is due at the time your order is placed.  Your payment is refundable only if you cancel your order within 7 days. You must notify us of your cancellation by phone or e-mail.  We accept credit cards, debit cards, PayPal, bank checks and money orders.  Personal or business checks are accepted, but orders paid by check may not be processed until the check clears our bank. PayPal payment should be sent to bob@hatsoffhair.com There is a $50 fee for stop-payment checks and NSF checks. If you require an invoice for tax or insurance purposes, we will be glad to mail or e-mail one to you. Guarantee: We guarantee that your new hair system(s) will match the samples and/or specifications you provided at the time you placed your order. Please inspect all orders immediately upon receipt. Returns: Due to the fragile nature of hair systems and our lack of control over how a client cares for his or her hair system, we cannot guarantee the life span of the hair or base on any system. If you believe there is a manufacturer’s error or defect, you must notify us within 7 days of receipt of the system. If we determine that there is a defect or that an error has been made, we will modify or replace the unit (as recommended by the factory) at no charge.  We strive to be as fair as possible in evaluating every hair system based on our own high standards.  We always try to give the client the benefit of the doubt. Refunds: If you are dissatisfied with a new stock hair system, you may return it for a refund, exchange or credit toward a new custom system.  The system must be returned to us in exactly the same condition as when it was when new – attached to the plastic mold, covered with the hair net and inside a plastic bag.  If you decide that you would prefer to order a custom unit, the full price of the returned stock system will be credited to your custom order. We cannot accept returns or exchanges on hair systems that have been pre-cut. We do not issue refunds on custom-made hair systems.  In certain unusual situations, we may provide a full or partial credit toward your next purchase. No claims will be accepted beyond the 7-day limit. Please inspect all orders upon receipt. IMPORTANT: You must contact us by phone or e-mail before returning any order. We will not accept any returns unless you contact us first by phone or e-mail and obtain a return number. We cannot honor a claim made on any unit (stock or custom) that has been worn or altered from its original state (colored, shampooed, cut, permed, etc.). On custom orders, you must return the hair system to us in order for your repair or replacement request to be considered. Supplies and accessories: We do not accept returns or provide refunds on hair products and supplies (tape, adhesive, shampoo, etc.). Shipping: We ship via U. S. Postal Service Priority Mail.  Delivery via UPS or Fedex is available at additional cost.